General FAQs

frequently asked questions

I don't know where to start can you help me?

Send us an E-Mail and see if we are the right fit for you. We will listen to your needs and tell you what your options are. A project may seem overwhelming until you have the right solution our creatives will help you out throughout every process.

I can put things in perspective and offer solutions that you may not have even considered. I am a problem solver and brand creator. Let me create the consistency that’s currently missing in your marketing strategy.

Who owns the copyright for the work/project once everything is done for me?
Copyright and approved imagery are yours upon final payment. We do, however, reserve the right to use any work for promotional purposes. However, custom icon work and any odd web modification pieces are the property of Designed By Spiral 8 Studio if not included in the project specs. This artwork could be sold to the client at the discretion of both parties.

All stock photography used in your website is licensed to Spiral 8 Studio through a stock image account. You have the right to the images to use in marketing. But if we are not your client anymore those images might have to be repurchased to use with future design firms.

What are your payment policies?
New Clients agree to pay a non-refundable consultation fee of R680ZAR per hour for any talking conducted in the consultation process. Then a 75% deposit* of the estimated amount is paid to commence any design project, with the balance payment due prior to or upon delivery, unless otherwise agreed.
This condition is waived for repeat clients, requiring only one payment upon project completion. Late fees also apply.

If you require printing, Illustration or typography, these are a 3rd party fees and must be paid upfront, plus funds cleared before we can complete the job.

However, other billing arrangements are possible upon agreement by both parties.

Invoices are submitted via e-mail as a PDF file.

Upon delivery, Our terms are seven (7) days. Pending Default – Second Notice after fourteen (14) days. Pending Default – Final Notice after twenty-one (21) days. If no payment after thirty (30) days late payments will be charged additional interest fees, and penalties, and transferring the invoice over to Debt Collectors

What types of payment do you accept?
We accept and prefer secure online payments using your credit card, debit card, or your bank account.

In certain special circumstances, you also may be able to make a barter arrangement, either for goods or services or a link exchange arrangement depending on the nature of your business, i.e. non-profit association.

Do you accept credit cards?
Yes, you can make payments using Visa, MasterCard, Discover or American Express.
What are your Terms and Conditions?
It is important that you please take time to read through thoroughly and ensure you fully understand these standard Terms and Conditions and their implications before you commence any project with Designed By Spiral 8 Studio.
I have an idea that I would like to protect, do you sign non-disclosure agreements?
We appreciate your desire to protect your intellectual property and are glad to sign any non-disclosure agreements. If you do not already have an agreement, I have a two-way non-disclosure agreement available.